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How it works

From first visit to
always-on monitoring.

Every engagement starts with a health-check. No commitment beyond that unless the report makes sense to you.

1

The low-commitment entry point

Assess — Property Tech Health-Check

We visit your Lake District holiday let and do a thorough survey: WiFi coverage and speed, broadband stability, heating and boiler status, access arrangements, any existing tech, and the property's vulnerabilities (hollow walls, ground-floor pipes, exposed utilities).

You receive a written report within 48 hours — what's working, what's not, what's a risk, and a prioritised fix-list. Plain English. No jargon. No obligation to go further.

Health-check fee credited in full toward your first 3 months of any subscription, or toward your setup cost if you go ahead within 90 days. It's not a loss — it's a deposit with the option to walk away informed.
Duration 1–2 hours on site
Output Written report + fix-list within 48 hours
Cost £229 (credited toward subsequent work)
Book a health-check →
2

One-off installation

Set up — Install what your property needs

Based on the health-check report, we install exactly what your let needs — no more, no less. A typical installation takes half a day and is quoted per-property after the health-check.

Common installations include WiFi mesh or Starlink (for remote locations), temperature and leak sensors, and a smart lock for self-check-in. We cable neatly, mount everything properly, and test every device before we leave.

No kit is installed on a one-size-fits-all basis. Every property is different; the install follows the health-check, not a catalogue sheet.
Duration Typically half a day on site
Cost Quoted per property after health-check
Hardware Quoted upfront and invoiced separately at cost
3

The ongoing relationship

Monitor & support — the subscription that looks after your let

After installation, we watch your property continuously on a rolling monthly subscription: connectivity uptime, temperature trends, sensor alerts, access logs, weekly report. Most issues are resolved remotely, without a site visit. Hardware is always quoted separately, never bundled into subscription fees.

Because we're watching continuously, we often catch problems before they become emergencies — the best support call is the one you never had to make.
Subscription From £39/property/month (Watch) — rolling monthly
Hardware Always quoted and invoiced separately at cost
See subscription plans →

Already have a problem?

You don't have to start at step one

If something's wrong right now — WiFi down before a guest arrival, a lock that won't open, a pipe alert — we offer an emergency call-out service. Remote triage first; on-site if needed.

Emergency call-outs are charged at £125/hour for non-subscribers. Watch subscribers pay £55/hr; Watch+Respond subscribers £85/hr — and because we're watching, they rarely reach this point.

Property emergency? Get help now →
Beech Cottage 1 of 3 properties · Ambleside
1 alert · Utility room near freeze
Broadband Live ✓ 47 Mbps · Full signal
Living room 19.4°C ✓ Normal
Utility room 4.1°C ⚠ Near freeze threshold
Front door · Smart lock Locked ✓ Guest PIN expires Sun 20 Apr

FAQs

Frequently asked questions

Do I have to commit to anything after the health-check?

No. The health-check is a standalone paid service. You get the report and the fix-list regardless. If the recommendations don't make sense for your property, or the timing isn't right, there's no pressure to continue. The fee is credited toward subsequent work if you ask us to carry out the fixes within 90 days.

How long does installation take?

A typical installation — WiFi mesh, sensors, and a smart lock — takes around half a day. Larger properties or more complex setups (Starlink, multiple access points, exterior cameras) may take a full day. We'll give you a clear time estimate after the health-check.

Do you serve remote properties with no reliable broadband?

Yes — that's one of our specialisms. We install Starlink for fell-side and valley properties where fibre isn't available. Satellite broadband combined with 4G failover means even the most remote lets can have reliable, always-on connectivity.

Are the security cameras legal?

Yes, when configured correctly. We advise on compliant placement, handle the full configuration, and manage the GDPR disclosure requirements — exterior coverage only (entrances and car parking), never interior, never pointed at guests, no audio recording. Physical installation is carried out by a qualified installer we work with. Your guests are informed; you're protected.

What happens if a guest has a tech problem during their stay?

You contact us and we advise or fix remotely — most tech issues are resolved remotely during business hours. On the Watch+Respond and Concierge plans, we handle smart-lock and access management for every booking, so many guest access issues never reach you at all.

Can I just buy the hardware without an ongoing relationship?

We're a managed service provider, not a hardware shop. The kit we supply is configured specifically for your property — it's not sold as off-the-shelf product. The health-check is the right starting point: it tells you exactly what your property needs, without committing you to anything further.

What if my job is too large or complex for one person?

For larger installations, specialist work, or during busy periods, we bring in trusted local contractors — vetted, briefed, and supervised by Marco. You still have one point of contact throughout. FellWatch coordinates the work; you don't manage anyone else.

Ready to start?

The health-check is the right first step — a clear picture of your property's tech before any commitment.

Book a health-check — £229 Get in touch →