Everything your property — or business — needs,
watched, answered and sorted.
Six groups of services, all delivered by the same local person. Five cover holiday lets and second homes — installed properly once, then watched and supported on an ongoing subscription. The sixth is on-site IT and tech support for Lake District businesses.
Holiday lets & second homes
For local businesses
Group A
Connectivity
Reliable internet is now a booking-critical utility. One WiFi complaint or a dead connection on arrival goes straight to your review score. We make sure it never happens — and we watch it continuously, so you know before your guest does.
WiFi & mesh setup
installReliable coverage through thick Lake District stone walls. We eliminate dead zones with a properly designed mesh system — not a single router hoping for the best.
Guest WiFi
installA separate, secure guest network with rotating passwords. Guests get seamless access; your own devices stay on a private network they can never reach.
Broadband management
supportWe deal with the ISP so you don't have to. Fault reports, engineer visits, account issues — we handle all of it on your behalf.
Starlink installation
install Remote valleysFor the properties everyone else gave up on. Remote fell-side cottages, valley locations where fibre will never reach — Starlink delivers fast, reliable satellite broadband and we install it properly, with a weather-resistant mount and clean cable run.
4G/5G failover
install monitorA backup mobile connection that kicks in automatically if your main broadband drops. A brief ISP outage becomes invisible to your guests — and to your review score.
Connectivity monitoring
monitorWe watch your WiFi and know it's down before your guest arrives. Uptime monitoring means we can often resolve a connectivity issue remotely — without your guest ever knowing there was a problem.
Group B
Protection & monitoring
The "watch" in FellWatch. An always-on set of eyes and ears at your property — catching problems when they're still small, not after they've become expensive. Monitoring alerts reach you and us simultaneously.
Freeze & frost alerts
monitorThe empty-cottage-in-January, burst-pipe nightmare — prevented. Temperature sensors in key rooms alert you (and us) the moment conditions drop toward freeze threshold, with enough time to act before damage happens.
Leak & water sensors
monitorFloor-level sensors under sinks, behind appliances, and in utility rooms. A slow leak caught early is a mop-up job. A slow leak found two weeks later is a renovation.
Smart heating control
install monitorSmart thermostat installation (Tado, Hive, or Nest) — pre-heat before a guest arrives, drop to frost-protect when empty, and receive alerts if heating fails. Controllable remotely by you or us. Any boiler wiring or gas work is arranged with a qualified heating engineer we work with.
Damp & humidity monitoring
monitorPersistent high humidity is how mould takes hold. We monitor continuously and flag it when it's trending in the wrong direction — before it becomes a visible problem and a bad review.
Power-outage alerts
monitorKnow the moment your property loses power — useful for flagging a fuse trip, understanding a blackout, or co-ordinating with a guest mid-stay.
Weekly property report
support Included in all plansThe tangible deliverable of your subscription: a plain-English summary every week — temperature trends, any alerts triggered, connectivity uptime, and access log. Your property, in one email, every week.
Group C
Access & guest experience
Smooth check-in and check-out. No key handovers. No lockboxes. Responsible, good-neighbour letting — tech that makes guests feel looked after, not surveilled.
Smart locks & auto-expiring guest PINs
install monitorNo keys, no lockboxes, no late-night lockout calls. Each guest receives a unique PIN on check-in day — it expires automatically at checkout. Fitted by us on standard doors. Fire-rated doors handled with a qualified locksmith we work with.
Welcome tech
installAn in-property information and check-in screen: WiFi details, local information, house rules, checkout reminders. Reduces guest messages and improves the arrival experience.
Noise & occupancy monitoring
install monitorDecibel-level party detection — no recording of guests, no audio capture. Protects you against damage and neighbour complaints without invading your guests' privacy.
IP security cameras
configure GDPR-compliantWe advise on compliant, lawful placement and handle the full configuration — entrance and car-parking coverage only, disclosed in your listing, GDPR-compliant. Never inside, never pointed at guests. Physical installation is carried out by a qualified installer we work with.
Group D
Managed support & the relationship
Why this is a service, not a shop. The kit is only as good as the person watching it. Group D is what turns installed hardware into an ongoing relationship — and ongoing peace of mind.
Remote-first support
supportMost issues — a misconfigured lock, a WiFi drop, a tripped boiler — can be fixed remotely. We try that first every time, keeping your costs down and response times fast.
On-site health-checks
supportPeriodic in-person visits to check hardware, test all sensors, update firmware, and make sure everything's working as it should. Included in plan allowances; extra visits available.
Security & firmware upkeep
supportWe keep all kit patched, up to date, and secure. No forgotten routers running three-year-old firmware. Your network and devices stay defended.
Group E · New for 2026
Registration & compliance
England's national short-term-let registration scheme is being introduced from 2026. A valid registration number will be required to advertise on Airbnb, Booking.com, and other platforms. We help you get ready — and stay ready.
Registration readiness audit
one-off From £199We audit your property against the registration requirements, identify what's missing, arrange the qualified trades and assessors to issue any certificates needed, and assemble a complete compliance pack with your documentation in one place. Certificates are issued by qualified trades we arrange — charged separately.
Safety documentation tracking
ongoingGas safety (annual), electrical EICR (every 5 years), fire risk assessment, smoke and CO alarms — we track every expiry date and remind you before anything lapses. Arranging renewals is included; the certificates themselves are charged at cost from the qualified assessors.
Compliance keeper subscription
annual £99/yearWe track every expiry date, remind you before anything lapses, and re-check annually. Your registration stays valid without you thinking about it. Included in the Concierge subscription plan.
Off-mains rural monitoring
monitor Rural specialistOil and LPG tank level alerts, septic tank and private water supply monitoring — genuinely rural, genuinely local. For the fell-side properties other services can't reach.
Seasonal winterisation
seasonalA fixed-price autumn package: frost-protect setup, drain-down checks where applicable, sensor battery swaps, and a full system health check before the cold months. Book in September; sleep easy in January.
Group F · For local businesses
Business IT & tech support
Not every Lake District building is a holiday let. Cafés, pubs, shops, B&Bs, offices and studios need the same local person who picks up when the WiFi dies mid-service. Charged by the hour, no subscription required — see For business and business pricing.
Business & guest WiFi
installReliable coverage through thick Lake District walls, a separate secure network for staff, and a clean guest WiFi that doesn't put your business at risk.
Connectivity that holds
install monitorStarlink for premises the fibre forgot, and 4G/5G failover so a broadband outage never stops you taking payments or bookings.
Tills & payment networking
install supportCard terminals, point-of-sale and booking systems on a stable connection — so the queue keeps moving when it matters most.
IP security cameras
configureAdvised on compliant placement and configured properly — GDPR-aware, with signage and data handling done right. Physical fitting via a qualified installer we work with.
IT setup & support
install supportComputers, printers, email, file sharing and backups — set up sensibly and supported by one local person, not a call centre.
One person who owns it
supportNo ticket queue, no being passed around. We fix what we can remotely, come out when it needs hands on it, and bring in a qualified trade when the job calls for one.